Help centre
How can we help?
The questions clients ask most, answered from how the product actually works. If you need a person, the team is available Monday–Friday, 08:00–20:00 UTC.
01
Getting started
- What is TFC Global Markets?
- TFC Global Markets is an online broker. You open an account, fund it with mobile money, card or crypto, and trade forex and CFDs on MetaTrader 5. It is a trading name within the TFC Group, the group behind the prop trading firm TFC Funder.
- How do I open an account?
- Choose your country, enter an email address and a password, and accept the client agreement. That creates your client area. From there you open a live MetaTrader 5 account, give it a nickname, and fund it.
- Do I need to verify my identity?
- Yes. Identity verification is required before your first withdrawal, and you can complete it any time from your client area. It usually takes about five minutes to submit, and our review target is 48 hours.
- Which trading platform do you use?
- MetaTrader 5, on desktop, web and mobile. Your MT5 login, server name and passwords are shown in your client area as soon as your account is provisioned, and you can view or reset your trading password there without opening a ticket.
02
Deposits and withdrawals
- What is the minimum deposit?
- $10, on every payment method. There is no higher minimum for a first deposit.
- Which payment methods can I use?
- Mobile money (EcoCash, M-Pesa, MTN MoMo, Airtel Money, Orange Money where available), Visa and Mastercard, and crypto including USDT (TRC20), BTC and ETH. The cashier shows only the methods available for the country your account is registered in.
- What is the TFC Safe?
- Your cash balance with us. Every deposit lands in the Safe first, shown to the cent and moved only on your instruction. You transfer from the Safe to an MT5 account when you want to trade (from $1) and back again when you are done. Withdrawals leave from the Safe.
- How do withdrawals work?
- Move funds from MT5 back to your Safe, then request a withdrawal from $10. Wherever the method can receive money, we return it to the one you funded with. Every request has a reference code and a status you can follow under Transactions, and you can cancel it until it is approved.
- How do I follow a deposit or withdrawal?
- Every money movement has a short reference code and a plain status: Processing, Completed, Action required, Failed or Cancelled. Quote the reference to support and we can answer about that exact movement.
03
Accounts and pricing
- Which account types are there?
- Three. Standard from $10 with all-in spreads and no commission, Pro from $100 with tighter spreads and no commission, and Zero from $500 with raw spreads plus a flat $3.50 per lot per side. There is no VIP tier and no gated access.
- What does it cost to trade?
- On Standard and Pro your cost is the spread, published instrument by instrument on the spreads page. Zero accounts trade on raw spreads plus the published per-lot commission. There are no hidden markups.
- Can I change my account type later?
- Yes. Request a change from your client area and our team reviews it. You are not locked into a tier.
- What leverage is available?
- Up to 1:5000 in supported regions and instruments. Actual leverage may vary by instrument class and your region of residence; your exact terms are set out in your account agreement.
04
Security and support
- Where do I find my MT5 login details?
- In your client area under MT5 Accounts: login, server and a viewable trading password. You can reset the password or have your credentials emailed to your registered address from the same page.
- How do I reach support?
- Open a tracked ticket from your client area, or message us on Telegram or WhatsApp. Support hours are Monday to Friday, 08:00 to 20:00 UTC.
- What are the risks?
- Trading leveraged financial products involves a significant degree of risk and may not be appropriate for all investors. Market conditions may result in substantial losses, including the loss of all capital committed to trading. Read the Risk Disclosure Notice before you trade.
Still stuck?
Ask the team.
Open a ticket from your client area so your account and references travel with the question, or message the team directly.