Legal document
Client Agreement
v1.0 draft — final at launch · Pending lawyer review- Version
- v1.0 draft — final at launch
- Last updated
- Pending lawyer review
- Effective
- Live at launch
This is the contract between you and TFC Global Markets. It covers your account, your funds, our obligations, and what happens if things go wrong.
1. Parties to the agreement
This section identifies the parties to the contract — the Client and TFC Global Markets — and confirms that opening an account forms a binding agreement.
{{LEGAL_DRAFT}} — Parties clause pending counsel review. Will identify the contracting legal entity (name and registration number), the Client, and the point at which the agreement becomes binding.
2. Services provided
This section describes the trading services TFC Global Markets agrees to provide under this agreement.
{{LEGAL_DRAFT}} — Services clause pending counsel review. Will cover: the execution-only nature of the service, the instruments offered, the platforms provided, and the absence of investment advice.
3. Account types and conditions
This section sets out the available account types and the conditions attached to each.
{{LEGAL_DRAFT}} — Account-types clause pending counsel review. Will reference the Standard, Pro, and Zero accounts and the swap-free option, with commercial conditions sourced from the accounts and spreads pages and finalized at launch.
4. Client funds and segregation
This section explains how client money is held and the basis on which it is segregated from the firm's own funds.
{{LEGAL_DRAFT}} — Client-funds clause pending counsel review. Will cover: how client money is held, segregation arrangements through the white-label/clearing partner, the basis of any client-money protection, and what happens to funds on insolvency — confirmed when the partner agreement is signed.
5. Execution model
This section sets out how your orders are executed and processed.
{{LEGAL_DRAFT}} — Full execution model details pending counsel review. Will describe market execution practices, order handling, and trade processing per UK regulatory requirements.
6. Order types and execution policy
This section describes the order types we support and the policy we apply when executing orders.
{{LEGAL_DRAFT}} — Order-execution policy pending counsel review. Will cover: supported order types, the best-execution approach, handling of slippage (symmetric, not asymmetric), requotes, and the treatment of orders during volatile or illiquid conditions.
7. Margin, leverage, and stop-out procedures
This section explains margin requirements, leverage limits, and what happens when margin runs low.
{{LEGAL_DRAFT}} — Margin and stop-out clause pending counsel review. Will cover: margin requirements by instrument, leverage limits, margin-call levels, the stop-out level and liquidation order, and any negative-balance protection that applies.
8. Commissions, fees, and other charges
This section sets out the charges that apply to the account — spreads, commissions, swaps, and any other fees.
{{LEGAL_DRAFT}} — Fees-and-charges clause pending counsel review. Will cover: spreads, Zero-account commission, swap rates, inactivity fees, and conversion charges, cross-referenced to the published spreads and accounts pages. Commercial figures finalize at launch.
9. Reporting and statements
This section explains the statements and confirmations the Client will receive and how to access them.
{{LEGAL_DRAFT}} — Reporting clause pending counsel review. Will cover: trade confirmations, account statements, the client area as the record of account activity, and the period within which the Client should review and query entries.
10. Client representations and warranties
This section sets out the things the Client confirms to be true when they enter into this agreement.
{{LEGAL_DRAFT}} — Representations and warranties clause pending counsel review. Will cover: legal capacity and age, that funds are lawfully owned, that the Client trades on their own account, and that the information provided is accurate.
11. Conflicts of interest
This section discloses our conflicts of interest and how we manage them.
{{LEGAL_DRAFT}} — Conflicts-of-interest clause pending counsel review. Will cover the firm's conflicts-of-interest policy, partner and affiliate arrangements, and the controls applied, per UK regulatory requirements.
12. Confidentiality
This section explains how we treat confidential client information and the limits of that confidentiality.
{{LEGAL_DRAFT}} — Confidentiality clause pending counsel review. Will cover: the protection of client information, the lawful exceptions to confidentiality (regulators, law enforcement), and the cross-reference to the Privacy Policy.
13. Force majeure
This section explains what happens if events outside our reasonable control prevent us from meeting our obligations.
{{LEGAL_DRAFT}} — Force-majeure clause pending counsel review. Will cover: the events that constitute force majeure, the actions we may take (suspending trading, closing positions), and the limits of liability during such events.
14. Complaints procedure
This section explains how to make a complaint and how it will be handled, including escalation once we are authorized.
{{LEGAL_DRAFT}} — Complaints-procedure clause pending counsel review. Will cover: how to submit a complaint (compliance@tfcglobalmarkets.com), our acknowledgement and response timelines, and escalation to the Financial Ombudsman Service once FCA authorization is in place.
15. Termination
This section sets out how either party can end this agreement and what happens to the account on termination.
{{LEGAL_DRAFT}} — Termination clause pending counsel review. Will cover: the Client's right to close, the broker's termination rights, notice, treatment of open positions, settlement of balances, and surviving obligations.
16. Governing law and dispute resolution
This section sets out the governing law and how disputes under this agreement are resolved.
{{LEGAL_DRAFT}} — Governing-law and dispute-resolution clause pending counsel review. Expected: governed by the laws of England and Wales, with dispute resolution through the courts of England and Wales and, once authorized, the Financial Ombudsman Service — subject to mandatory protections in the Client's home jurisdiction.
This document is in draft pending review by UK financial services counsel. Sections marked with an amber Draft badge contain placeholder text and are not final. Finalized versions go live before we open to traders. Questions: compliance@tfcglobalmarkets.com.